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Shipping Policy
At QerLight, we are dedicated to ensuring an exceptional shopping experience for our esteemed customers. Please take a moment to familiarize yourself with our carefully designed shipping policies, created to meet all your delivery needs and ensure your utmost satisfaction. For any queries or assistance, contact our customer support team atĀ support@qerlight.com
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Complimentary Shipping
Enjoy the convenience of free shipping on every order placed through our online store.
Dispatch Timeframe
Your orders are handled with precision and care. We process orders within 1 to 2 business days before dispatch. If you require personalized assistance, our dedicated support team is available atĀ support@qerlight.com
Delivery Timeline within theĀ UK
Expect your lighting products to arrive within 2-6 days post-dispatch through our reliable standard shipping service. Please note that orders are processed and dispatched exclusively on business days.
Order Modifications
While we strive to accommodate alterations, please reach out to us promptly at support@qerlight.comĀ with your order number and details. Modifications are subject to availability withinĀ 48 hours from the time of order placement.
Rush Orders
Currently, expedited rush orders are unavailable beyond our standard shipping options. However, we continuously work to enhance our shipping services for your convenience.
Incorrect Address Disclaimer
If there are discrepancies in your shipping address, contact us immediately at support@qerlight.comĀ Changes or cancellations may be accommodated if the order has not undergone processing or shipment.
UndeliveredĀ Orders
If your tracking indicates delivery but the package is not found, contact us immediately with your order number and phone number for a thorough investigation. Please note that once the order leaves our warehouse, our control over its delivery is limited.
Missing/Incorrect Items
If you encounter any inconsistencies or missing items in your order, notify us promptly via phone or email with your order number and details. We are committed to rectifying such issues promptly by dispatching the correct item(s).
Order Tracking
Upon processing and shipment, you will receive comprehensive email and/or text notifications with a unique tracking number. If you do not receive this information, contact us for further assistance.
On our Tracking Page, you can track your order using the tracking number received in the shipping confirmation. Alternatively, you can track your order using your order number and email address.
International Shipping
We are excited to offer our shipping services internationally. For details regarding shipping times to international destinations, please contact our support team.
Additional Information
For any additional clarifications or insights into our shipping policy, connect with us at support@qerlight.comĀ Your satisfaction remains our paramount concern, as at QerLight, we believe in delivering nothing short of excellence for your ultimate lighting experience.