Product warranty

Warranty Coverage: At QerLight, we are committed to providing high-quality lighting products to enhance your space. All our lighting products and other Lighting Solutions, are covered by a comprehensive one-year limited warranty against defects in materials and workmanship.

What Is Covered: Our warranty covers manufacturing defects and structural issues that may occur during normal use of the product. This includes, but is not limited to, issues such as seam separations, faulty stitching, and material irregularities.

What Is Not Covered: The warranty does not cover damage resulting from misuse, accidents, improper care, or alterations to the product. It also does not cover normal wear and tear, cosmetic changes, or damages caused by external factors such as spills, stains, or pet damage.

Warranty Claim Process: If you believe your product is experiencing an issue covered by our warranty, please contact our customer service team at support@qerlight.com To process your warranty claim, we may require proof of purchase, such as an order confirmation or receipt.

Resolution Options: Upon validation of a valid warranty claim, we will provide one of the following resolution options:

• Repair of the defective product
• Replacement with a new product of equal value
• Refund of the purchase price

Legal Rights: This warranty is in addition to any rights or remedies provided under applicable laws. Nothing in this policy shall limit or exclude any statutory rights or consumer protections available to you.

Exclusions and Limitations: Our warranty is non-transferable and applies only to the original purchaser of the product. It does not cover products purchased from unauthorized resellers or outlets. QerLight reserves the right to determine the eligibility of warranty claims and to reject claims that do not meet the specified criteria.

Contact Us: If you have any questions about our warranty policy or need assistance with a warranty claim, please don't hesitate to contact our customer service team at support@qerlight.com